Lifetime Warranty


Lifetime Warranty*
Quality & Durability Since 1967

JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We’ll fix it or if we can’t, we’ll replace it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.

*Equipment Limited Warranty.


General Exclusions

JanSport warranties only apply to JanSport products purchased from authorized dealers. All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

Limited Edition & Special Collection Bags and Backpacks

Bags from limited editions and special collections that cannot be repaired can only be replaced with bags from that same collection, if inventory permits. Bags that are not part of a limited edition or special collection cannot be replaced by a bag that is.


There is no warranty for any apparel including collegiate apparel.

International Warranty (Jordan)

For warranty questions in other countries, please contact the point of purchase for further information.